A five-year warranty when you buy here.
Bought from Amazon, Walmart or another authorized seller? Register your battery here and we'll extend it from three years to five.
Your order is your record, so registering is optional.
Amazon, Walmart and our other authorized sellers.
Register here to extend it to 5 years.Register your battery
About two minutes. Keep your receipt too: we may ask for it if you make a claim.
What's covered
Defects in the battery itself: materials and workmanship.
- It won't charge, or won't hold a charge
- It won't power your CPAP with the right cable and setting
- A port, the display or a button stops working
What isn't covered
Damage from outside the battery, or from how it was used.
- Drops, crushing or other physical damage
- Water or other liquids, fire, or extreme heat
- Opening, repairing or modifying the battery
- Use that goes against the manual, such as the wrong charger or overloading the outputs
- Normal wear, like scratches and the slow capacity loss every battery has
- Lost or stolen batteries, or ones bought from unauthorized sellers
Something wrong with your battery?
Email us before you send anything back. Most claims are resolved with a few photos or a short video.
Contact supportStop using it.
Unplug your CPAP and the charger. If the case is swollen, hot or smells odd, keep it away from anything that can burn.
Email us the details.
Your order number, the exact battery model and what happened, to support@easylonger.com. We usually reply within 12 hours.
Show us what's happening.
We may ask for a few photos or a short video, taken the way we describe, so we can confirm the problem.
We replace or refund it.
Once we confirm the defect, we start the replacement or refund. It usually takes 1–3 business days.
Keep your backup ready.
A warranty covers defects. A routine makes sure the battery works the night you need it.
- When it arrives
Test it for a night.
Run your CPAP from it once with your real settings, and keep your records together.
- Between uses
Store it and keep it charged.
Keep it dry and away from heat, and recharge it from time to time as the manual describes.
- Before a trip or a storm
Test the real setup again.
Same battery, same cable, same CPAP. Charge it fully the day before.
- If something goes wrong
Stop, then document it.
Take photos of the display and the label, then email us.