Shipping and returns
The short version is below. The full policies are linked at the bottom of the page.
We ship from U.S. stock within 1 business day.
Delivery takes 4–7 business days after it ships. Need it sooner? Expedited is $5.
Return it in its original packaging within 30 days of delivery.
Shipping
Amazon's logistics network delivers our orders, and it picks the carrier for your address.
| Option | Cost | Delivery time after it ships |
|---|---|---|
| Standard | Free | 4–7 business days |
| Expedited For when you need it fast | $5 per order | 2–4 business days |
Delivery times are estimates, not guarantees.
Where we ship
Eligible U.S. addresses. We can't ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Marshall Islands, the Northern Mariana Islands, Palau or military (APO/FPO) addresses.
Tracking
You get an email with tracking as soon as your order ships. Once it's on its way, we can't change the address.
Several items
We try to send everything together, but some items may arrive in separate boxes.
Damaged or wrong item
Email support@easylonger.com with your order number and a photo, and we'll make it right.
Returns
U.S. orders only. After 30 days, we can't offer a refund or an exchange.
Not working with your CPAP?
Email us before you return it. It's often the voltage setting or a missing cable, and that's a quick fix.
Email us within 30 days of delivery.
Send your order number and the reason to support@easylonger.com.
Pack it in the original packaging.
Include the battery and everything that came in the box.
Send it back.
We'll reply with where to send it. Return shipping is free for new, unused batteries, and $10 otherwise (see below).
Get your refund.
We usually issue it within 1–3 business days after the return reaches our warehouse.
Return shipping
| Condition when it reaches us | Return shipping |
|---|---|
| New and unused, and can be resold | Free |
| Used, or shows signs of use | $10, deducted from your refund |
| A quality problem with the battery | Free |
For a quality problem within 30 days, we give you a full refund or a one-time free replacement. If you refuse a delivery, a double shipping fee may be deducted from your refund.
Canceling an order
Within 24 hours
If it hasn't shipped yet, email us to cancel and we'll refund you in full. Orders ship within 1 business day, so email us as soon as you can.
After 24 hours
We can still cancel an order that hasn't shipped, but the payment processing fee of 2.6–3.6%, depending on how you paid, isn't refunded.
The full policies
The complete terms that apply to your order.