Website and checkout
Navigation, readability, pricing, cart or anything that makes the site harder to use.
User voice
Tell us what we should fix.
You do not need to own an EASYLONGER battery. Comment on the website, checkout, product design, instructions, support or anything else that could be better.
Share your feedbackChoose a starting point
What would you like us to hear?
Product design
Appearance, size, ports, controls, accessories or a feature you wish existed.
Product performance
Charging, runtime, display behavior, reliability or how a battery fits your routine.
Compatibility and instructions
Machine matching, cables, voltage, manuals, videos or guidance that feels unclear.
Support and service
Questions, replies, returns, delivery or any part of the experience with our team.
Anything else
A complaint, idea or observation that does not fit a category. We still want to hear it.
When feedback becomes a real improvement
If we adopt your suggestion, we want you to experience what it changed.
When EASYLONGER implements a qualifying suggestion submitted through User Voice, we will invite the original contributor to choose any available product in our store—including our highest-capacity ES960 PRO or ES960 PRO Camo.
The selected reward product will include a special 10-year warranty registered to that contributor. This is not a reward for praise. A clear criticism that helps us make the website, product or service better matters just as much.
- No purchase is required to submit an idea or be considered.
- Include a reachable email so we can confirm the contribution and contact you if it is implemented.
- Implementation and reward details are confirmed directly in writing; the 10-year warranty applies to the selected reward product.
ES960 PRO
297.6Wh · voltage memory · precise remaining-battery display
ES960 PRO Camo
The same PRO controls and reserve in the camouflage finish.
Open feedback channel
Tell us what is not working.
Tell us what feels wrong, unclear, frustrating or missing. No order number is required, and we will not publish your words or identity without separate permission.
- No order number is required.
- Critical feedback is welcome.
- We will not publish your words or identity without separate permission.
What happens next
Your message reaches the team responsible for that part of the experience.
Product ideas, compatibility questions and active support cases need different follow-up.
We review the issue
We look at the page, product or experience that caused the problem.
We send it to the right team
Website, product, content and service feedback goes to the people responsible for that part of the experience.
We ask only for details that help
We may request a screenshot, product label, setup details or order information when it helps us understand or fix the issue.
We recognize adopted ideas
If we implement a qualifying suggestion, we contact the original contributor, confirm the chosen reward product and register its special 10-year warranty in writing.
Need help with a battery you are using now? Choose Product performance or Support & service and include the order number if available. Do not use this page for a medical emergency.
A note from the team
We changed categories because customers asked us to.
EASYLONGER moved into dedicated CPAP battery power in 2021 after users showed us where generic outdoor power made the night harder. Your message continues that work.
See the brand story