Shipping policy
Plan delivery around lithium-battery routing, not a single date.
See where the current store ships, how long delivery normally takes, why orders may split and what to do when the address or package is wrong.
Transit estimates begin after it ships and apply to eligible U.S. addresses. They are not guaranteed delivery dates; weather, holidays, carrier and lithium-battery restrictions can affect timing.
Lithium-battery service is not available to every U.S. destination.
Where the current store ships
Eligible orders are served within the published U.S. delivery area. Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses and other restricted destinations may be unavailable because lithium-battery transport rules and carrier coverage vary.
Handling and carrier transit are separate stages.
Delivery timing
U.S. stock ships within 1 business day. After it ships, free Standard shipping is estimated at 4–7 business days. For eligible U.S. orders, choose Expedited shipping at checkout for $5 per order, with an estimated 2–4 business days after it ships.
Order processing and transit are separate. Weekends, holidays, weather and carrier conditions can affect timing. The available options for your address are shown at checkout, and a shipment notification is sent after it ships.
The fulfillment partner chooses an available compliant route.
Carrier and tracking
The fulfillment partner selects an available compliant carrier. A tracking label may appear before the first physical scan. Contact support if tracking remains unchanged beyond the expected handoff period.
Multiple items may arrive separately.
Split shipments
Batteries, cables and accessories may leave different inventory locations. Check every tracking record attached to the order before reporting an incomplete delivery.
Act before the parcel enters carrier transit.
Address changes
The address generally cannot be changed after shipment. Contact support immediately if the order record is wrong, but a carrier redirect cannot be guaranteed and must not use an unapproved lithium-battery route.
Preserve the package and record the evidence.
Wrong, damaged or missing delivery
- Photograph the label and all sides of the package.
- Record the exact item and accessories received.
- Do not charge or use a battery that appears unsafe.
- Email the order number, tracking number and evidence.
- Keep all packaging until support confirms the next step.
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Shipping options for eligible U.S. orders
How long does delivery take?
Standard shipping: Free for eligible U.S. orders, with estimated delivery in 4–7 business days after dispatch.
Expedited shipping: $5 per order for eligible U.S. orders, with estimated delivery in 2–4 business days after dispatch. Choose your shipping option at checkout.
U.S. stock ships within 1 business day. Delivery times are estimates, not guarantees.
Shipping Restrictions
We cannot deliver to the following areas in the US:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
How will my delivery be shipped?
Amazon functions as our logistics partner to ship out Easylonger products. They will choose the carrier that works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
We try to ensure all your items reach you at the same time. However, due to different shipping options, some products may be sent separately. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address after shipment?
Unfortunately, we cannot change the shipment once the product is on route.
What if I received a different product than what I ordered?
Please contact customer support at support@easylonger.com.
Contact Us
If you have any questions regarding our shipping policy, please contact us:
- Email: support@easylonger.com
- Company Name: EASYLONGER (HK) ELECTRONIC CO., LIMITED
- Address: ROOM H36 UNIT A19 ON FLOOR 19, WAH LOK INDUSTRIAL CENTRE, NOS.37-41 SHAN MEI ST, SHATIN, NT, Hong Kong SAR
Need the next step?
Keep the policy question and the order evidence together.
Contact EASYLONGER (HK) ELECTRONIC CO., LIMITED at support@easylonger.com. Include the order channel, relevant number or URL and the outcome you need.
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