Shipping policy
Plan delivery around lithium-battery routing, not a single date.
See where the current store ships, how long delivery normally takes, why orders may split and what to do when the address or package is wrong.
The delivery estimate begins after fulfillment and is not a guarantee. Weather, address, carrier and lithium-battery restrictions can change timing.
Lithium-battery service is not available to every U.S. destination.
Where the current store ships
Eligible orders are served within the published U.S. delivery area. Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses and other restricted destinations may be unavailable because lithium-battery transport rules and carrier coverage vary.
Handling and carrier transit are separate stages.
Delivery timing
The current published estimate is 3–7 business days after fulfillment. Order cutoffs, weekends, holidays, weather and carrier conditions can change timing. A shipment notification is sent after the parcel leaves fulfillment.
The fulfillment partner chooses an available compliant route.
Carrier and tracking
The fulfillment partner selects an available compliant carrier. A tracking label may appear before the first physical scan. Contact support if tracking remains unchanged beyond the expected handoff period.
Multiple items may arrive separately.
Split shipments
Batteries, cables and accessories may leave different inventory locations. Check every tracking record attached to the order before reporting an incomplete delivery.
Act before the parcel enters carrier transit.
Address changes
The address generally cannot be changed after shipment. Contact support immediately if the order record is wrong, but a carrier redirect cannot be guaranteed and must not use an unapproved lithium-battery route.
Preserve the package and record the evidence.
Wrong, damaged or missing delivery
- Photograph the label and all sides of the package.
- Record the exact item and accessories received.
- Do not charge or use a battery that appears unsafe.
- Email the order number, tracking number and evidence.
- Keep all packaging until support confirms the next step.
Need the next step?
Keep the policy question and the order evidence together.
Contact EASYLONGER (HK) ELECTRONIC CO., LIMITED at support@easylonger.com. Include the order channel, relevant number or URL and the outcome you need.
Prepare an email