Returns & refunds
Know whether the order qualifies before sending anything back.
This page separates cancellation, return eligibility, shipping responsibility and refund timing so the next step is clear before a lithium-battery shipment moves.
Do not refuse delivery or ship a lithium battery back without written return approval and instructions.
Timing changes the cancellation route and possible payment cost.
Cancellation before delivery
A full-refund request may be made within 24 hours of an order placed on easylonger.com. After that point, payment-provider fees and fulfillment status may affect the cancellation route. An order already in carrier transit cannot be treated like an unfulfilled order.
The item, timing and reason determine the available path.
Return eligibility
- Request a standard return within 30 days of receipt.
- Keep the original packaging and every component.
- Provide proof of purchase and the exact product model.
- Quality issues may require photos, video and troubleshooting evidence.
- After 30 days, the standard return route does not apply.
Approved instructions matter because these products contain lithium batteries.
Return shipping and handling
Return charges and carrier instructions depend on the product, order channel and reason. Never select an unapproved lithium-battery shipping route. If a parcel is refused at delivery, outbound and return transport costs may be deducted.
Get written approval before packaging or shipping.
Start the return
- Email support@easylonger.com with the order number.
- State the product, delivery date and requested outcome.
- For damage or malfunction, include clear photos or video.
- Wait for the approved address, packaging and carrier instructions.
- Send every original component requested in the approval.
Warehouse receipt begins the published processing window.
Inspection and refund
After the approved return reaches the warehouse, it is inspected against the authorization. The published processing target is within 14 business days after warehouse receipt. A bank or payment provider may post the funds later.
The order channel decides which return policy applies.
Different seller, different policy
This route applies to eligible easylonger.com orders. Amazon, another marketplace, a retailer or a distributor may use a separate policy and must be contacted through that purchase channel. Mandatory consumer rights remain unaffected.
Need the next step?
Keep the policy question and the order evidence together.
Contact EASYLONGER (HK) ELECTRONIC CO., LIMITED at support@easylonger.com. Include the order channel, relevant number or URL and the outcome you need.
Prepare an email