Returns & refunds
Know whether the order qualifies before sending anything back.
This page separates cancellation, return eligibility, shipping responsibility and refund timing so the next step is clear before a lithium-battery shipment moves.
Do not refuse delivery or ship a lithium battery back without written return approval and instructions.
Timing changes the cancellation route and possible payment cost.
Cancellation before delivery
A full-refund request may be made within 24 hours of an order placed on easylonger.com. After that point, payment-provider fees and fulfillment status may affect the cancellation route. An order already in carrier transit cannot be treated like an unfulfilled order.
For an order that has not shipped, sign in to your account within 24 hours of placing it to request a free cancellation. After 24 hours, email support@easylonger.com with your order number for review. Requests are reviewed before cancellation and refund.
The item, timing and reason determine the available path.
Return eligibility
- Request a standard return within 30 days of receipt.
- Keep the original packaging and every component.
- Provide proof of purchase and the exact product model.
- Quality issues may require photos, video and troubleshooting evidence.
- After 30 days, the standard return route does not apply.
Approved instructions matter because these products contain lithium batteries.
Return shipping and handling
Return shipping is free for new, unused batteries and for quality problems. For a battery that shows signs of use, $10 is deducted from your refund. Never select an unapproved lithium-battery shipping route. If a parcel is refused at delivery, outbound and return transport costs may be deducted.
Get written approval before packaging or shipping.
Start the return
- Sign in to your account, open your order and request a return. If you cannot access your order, email support@easylonger.com.
- State the product, delivery date and requested outcome.
- For damage or malfunction, include clear photos or video.
- Wait for the approved address, packaging and carrier instructions.
- Send every original component requested in the approval.
Warehouse receipt begins the published processing window.
Inspection and refund
After the approved return reaches the warehouse, it is inspected against the authorization. We usually issue the refund within 1–3 business days after the return reaches our warehouse. A bank or payment provider may post the funds later.
The order channel decides which return policy applies.
Different seller, different policy
This route applies to eligible easylonger.com orders. Amazon, another marketplace, a retailer or a distributor may use a separate policy and must be contacted through that purchase channel. Mandatory consumer rights remain unaffected.
Read the full policy text
The complete text saved for this page is shown below. Expand or collapse this section as needed.
Thank you for choosing our products! We hope you’re completely satisfied with your purchase, but if you’re not 100% happy, our easy return process is here to help.
Please note: Policies provided by manufacturers, suppliers, or publishers other than www.easylonger.com may vary. Contact them directly for further information. All return and refund policies adhere to local laws and regulations.
Cancellation Policy
You may request cancellation and a full refund within 24 hours of placing your order, provided the order has not been fulfilled or shipped. No cancellation fee applies within this window. Sign in to your account using the email used at checkout to submit a request.
After 24 hours, email support@easylonger.com for review. Cancellation is not guaranteed. If cancellation of an unfulfilled order is approved after 24 hours, the following transaction fees apply:
- Credit Card: 2.6%
- PayPal: 3.6%
- Affirm: 3.5%
- Klarna: 3.3%
Once an order has been fulfilled or shipped, please follow the return process below. Returns must be requested within 30 days of receipt.
Return Policy
Currently, returns are only available for U.S. orders.
If you are not satisfied with your purchase, you may return the items in their original packaging within 30 days of receipt for a refund or exchange.
- For returns made after 30 days, refunds or exchanges are not available.
- For quality-related issues, we offer a full refund or one-time free replacement within 30 days of receipt.
If your order has shipped and you wish to return it, please accept the package before starting the return process. Returns require approval. Request a return through your account, or contact support@easylonger.com if you cannot access your order.
Note: If you reject a shipment upon delivery, a double shipping fee may be deducted from your original payment.
Return Shipping
Return shipping depends on the condition of the item when it reaches us:
- New and unused, and can be resold: free
- Used, or shows signs of use: $10, deducted from your refund
- A quality problem with the battery: free
Return Process
To initiate a return, sign in to your account using the email used at checkout, open your order and submit a return request. If you cannot access your order, contact support@easylonger.com with proof of purchase, such as an invoice. You’ll receive detailed instructions for packaging and shipping your item. Ensure all original components are included in the package.
Refunds
After your return reaches our warehouse, we usually issue your refund within 1–3 business days. You’ll be notified by email once your refund has been processed. If you don’t receive it, please contact us at support@easylonger.com.
Customer Service Contact
If you have any questions regarding our return policy, please contact us:
- Email: support@easylonger.com
- Company Name: EASYLONGER (HK) ELECTRONIC CO., LIMITED
- Address: ROOM H36 UNIT A19 ON FLOOR 19, WAH LOK INDUSTRIAL CENTRE, NOS.37-41 SHAN MEI ST, SHATIN, NT, Hong Kong SAR
Need the next step?
Keep the policy question and the order evidence together.
Contact EASYLONGER (HK) ELECTRONIC CO., LIMITED at support@easylonger.com. Include the order channel, relevant number or URL and the outcome you need.
Prepare an email