Returns & refunds
Know whether the order qualifies before sending anything back.
This page separates cancellation, return eligibility, shipping responsibility and refund timing so the next step is clear before a lithium-battery shipment moves.
Do not refuse delivery or ship a lithium battery back without written return approval and instructions.
Timing changes the cancellation route and possible payment cost.
Cancellation before delivery
A full-refund request may be made within 24 hours of an order placed on easylonger.com. After that point, payment-provider fees and fulfillment status may affect the cancellation route. An order already in carrier transit cannot be treated like an unfulfilled order.
The item, timing and reason determine the available path.
Return eligibility
- Request a standard return within 30 days of receipt.
- Keep the original packaging and every component.
- Provide proof of purchase and the exact product model.
- Quality issues may require photos, video and troubleshooting evidence.
- After 30 days, the standard return route does not apply.
Approved instructions matter because these products contain lithium batteries.
Return shipping and handling
Return charges and carrier instructions depend on the product, order channel and reason. Never select an unapproved lithium-battery shipping route. If a parcel is refused at delivery, outbound and return transport costs may be deducted.
Get written approval before packaging or shipping.
Start the return
- Email support@easylonger.com with the order number.
- State the product, delivery date and requested outcome.
- For damage or malfunction, include clear photos or video.
- Wait for the approved address, packaging and carrier instructions.
- Send every original component requested in the approval.
Warehouse receipt begins the published processing window.
Inspection and refund
After the approved return reaches the warehouse, it is inspected against the authorization. The published processing target is within 14 business days after warehouse receipt. A bank or payment provider may post the funds later.
The order channel decides which return policy applies.
Different seller, different policy
This route applies to eligible easylonger.com orders. Amazon, another marketplace, a retailer or a distributor may use a separate policy and must be contacted through that purchase channel. Mandatory consumer rights remain unaffected.
Read the full policy text
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Thank you for choosing our products! We hope you’re completely satisfied with your purchase, but if you’re not 100% happy, our easy return process is here to help.
Please note: Policies provided by manufacturers, suppliers, or publishers other than www.easylonger.com may vary. Contact them directly for further information. All return and refund policies adhere to local laws and regulations.
Cancellation Policy
You may request a full refund within 24 hours of placing an order on www.easylonger.com.
If you request a refund more than 24 hours after the order has been placed but before it is delivered, a transaction fee will apply:
- Credit Card: 2.6%
- PayPal: 3.6%
- Affirm: 3.5%
- Klarna: 3.3%
Orders cannot be canceled after 30 days from the shipping date.
Return Policy
Currently, returns are only available for U.S. orders.
If you are not satisfied with your purchase, you may return the items in their original packaging within 30 days of receipt for a refund or exchange.
- For returns made after 30 days, refunds or exchanges are not available.
- For quality-related issues, we offer a full refund or one-time free replacement within 30 days of receipt.
If your order has shipped and you wish to return it, please accept the package before starting the return process. Returns require approval; contact Our Company’s Support Team at support@easylonger.com.
Note: If you reject a shipment upon delivery, a double shipping fee may be deducted from your original payment.
Return Shipping Costs
Return shipping costs apply for U.S. orders and vary based on the item:
| Product | Shipping Cost |
|---|---|
| ES720 | $40 |
| ES400 | $61 |
| ES960 | $81 |
| Other Products | $40 |
Return shipping fees include both shipping costs and handling charges.
Return Process
To initiate a return, please contact our support team at support@easylonger.com with proof of purchase, such as an invoice. You’ll receive detailed instructions for packaging and shipping your item. Ensure all original components are included in the package.
Refunds
After your return is received at our warehouse, a refund will be issued within 14 business days. You’ll be notified by email once your refund has been processed. If you don’t receive the refund within 14 business days, please contact us at support@easylonger.com.
Customer Service Contact
If you have any questions regarding our return policy, please contact us:
- Email: support@easylonger.com
- Company Name: EASYLONGER (HK) ELECTRONIC CO., LIMITED
- Address: ROOM H36 UNIT A19 ON FLOOR 19, WAH LOK INDUSTRIAL CENTRE, NOS.37-41 SHAN MEI ST, SHATIN, NT, Hong Kong SAR
Need the next step?
Keep the policy question and the order evidence together.
Contact EASYLONGER (HK) ELECTRONIC CO., LIMITED at support@easylonger.com. Include the order channel, relevant number or URL and the outcome you need.
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