Company contact information
Use the address that matches the issue.
Product questions, privacy requests, returns and legal notices need different evidence even when they begin with the same support email.
EASYLONGER will never ask for your password or full payment-card number through ordinary email.
Include the exact machine, battery and adapter evidence.
Product and compatibility support
- Exact battery and CPAP model names.
- A photo of the CPAP power-adapter label.
- The cable or connector being used.
- Settings, symptoms and troubleshooting completed.
Include the order and delivery record.
Order, shipping and return support
- Order number and purchase channel.
- Delivery date and tracking number.
- Exact item and requested outcome.
- Package, label and damage photos where relevant.
Use “Privacy request” in the subject and avoid unnecessary identity documents.
Privacy requests
Describe the right or question and the account email involved. EASYLONGER may request proportionate identity verification before acting.
Identify the work, URL and claimed right precisely.
Legal and intellectual-property notices
- Your contact information and authority to act.
- The protected work or legal issue.
- The exact URL involved.
- Evidence, requested action and required declarations.
The current published corporate record.
Company identity and address
Trade name: EASYLONGER (HK) ELECTRONIC CO., LIMITED. Physical address: ROOM H36 UNIT A19 ON FLOOR 19, WAH LOK INDUSTRIAL CENTRE, NOS.37-41 SHAN MEI ST, SHATIN, NT, Hong Kong SAR. Primary email: support@easylonger.com.
Preserve the thread and verify unusual requests.
Response and anti-fraud guidance
Email replies are normally targeted within one business day, but resolution can require investigation. Verify unusual payment, password, banking or remote-access requests through the official contact route before acting.
Read the full policy text
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Trade Name: EASYLONGER (HK) ELECTRONIC CO., LIMITED
Phone Number: +86 13823595520
Email: support@easylonger.com
Physical Address:
ROOM H36 UNIT A19 ON FLOOR 19, WAH LOK INDUSTRIAL CENTRE, NOS.37-41 SHAN MEI ST, SHATIN, NT, Hong Kong SARNeed the next step?
Keep the policy question and the order evidence together.
Contact EASYLONGER (HK) ELECTRONIC CO., LIMITED at support@easylonger.com. Include the order channel, relevant number or URL and the outcome you need.
Prepare an email